Complaint Policy

We want TogetherAgain to be a safe and respectful place. This policy explains how to report content or behaviour that concerns you, and what we do about it.

What you can report

• Photos or information about you posted without your permission.
• Your personal details, such as your address or phone number, shared by someone else.
• Harassment, threats, requests for money or other abusive behaviour.
• Fake profiles or someone pretending to be another person.
• Anything that suggests a child is at risk. Please also contact the police.
• Any other content you believe is unlawful or breaks our Terms of Use.

How to report

Email [support email address] and include:

1. your name and email address;
2. the profile name and a link or description of the content;
3. what is wrong, and whether it is about you or someone else;
4. anything else that would help us understand the problem.

For copyright complaints, please follow our DMCA Policy instead.

What we do

We acknowledge every report and review it within 7 working days, and sooner where someone may be at risk. If the content breaks our rules we remove it, and we may suspend or close the account responsible. Members who repeatedly break our rules are removed permanently. We will tell you the outcome, while respecting other members' privacy.

If your content was removed

If we removed your content or closed your account and you think we made a mistake, email [support email address] within 14 days explaining why. Someone who was not involved in the original decision will review it and reply within 7 working days.

Complaints about our service

For complaints about payments, your account or anything else we do, email [support email address] . We aim to resolve them within 5 working days.